Refund & Return Policy
At Hizoraz, customer satisfaction is important to us.
Returns
Returns are accepted within 7 days of delivery if:
- Wrong item received
- Damaged product
- Manufacturing defect
Products must be unused and returned in their original packaging.
Non-Returnable Items
Due to their customized nature, the following products cannot be returned unless they arrive damaged or incorrect:
- Personalized gifts
- Customized products
- Photo-based products
- Lithophanes
- Name products
Refunds
After receiving and inspecting the returned product:
- Approved refunds will be processed within 5–7 business days
- Refunds will be credited to the original payment method
Damaged Orders
If your order arrives damaged:
- Contact us within 48 hours
- Share clear photos or videos of the product and packaging
Order Cancellation
Orders may be cancelled before production or shipment.
Once a personalized item enters production, cancellation may not be possible.